The Honey Baked Ham Company, LLC Director Franchise Operations in Alpharetta, Georgia
Here at HoneyBaked, we believe in "we" over "me" and in paying it forward. Making a difference and keeping it fun are part of our DNA. Being authentic in everything we do and living our Values in full view of the community we serve is just who we are. If that's who you are, too, then this could be the place for you. We're looking for a Director, Franchise Operations to join the team. Our perfect candidate will thrive in a fun and casual environment and add value to the company by leading all aspects of franchise store operations, brand standard adherence, franchise business consultation, franchsie portfolio management, franchise sales, and development for 200+ franchise-owned stores.
This is a key role that is also responsible for leading excellence in day to day franchise operations, providing business solutions and influencing franchisees by developing a trusting and mutually beneficial working relationship. The Director is also responsible for leading (and developing!) a team of 7 to 10 Franchise Business Leaders and other operations support team members.
WHAT THIS ROLE DOES
Leads and inspires franchisees and franchise support team to fulfill the Vision and Mission of The Honey Baked Ham Company and serves as a role-model of its culture and values
Achieves sales and profit budget expectation by fostering a growth mindset among Franchise Business Leaders, Franchise Owners, and Store General Managers.
Leads the way by working with each market to deliver sales and profit goals and meet targeted flow-thru objectives, utilizes available reports to identify opportunities, and ensures that correct operational procedures are followed at all times to drive financial metrics
Leverages the Support Center resources and leadership to effectively serve and support franchise stores to assist with operational execution, local store marketing, procurement, food safety, customer experience, and technology needs.
Ensures all franchise stores consistently deliver the HoneyBaked Distinctive Service Experience, drives customer satisfaction, revisit intent, and likelihood to recommend through recognition, scorecard rankings, and outlier management
Trains and coaches Franchise Business Leaders, Franchise Owners, and Store General Managers to execute labor, food, and controllable expense systems to manage costs and increase profits
Ensures the execution of the Operations Excellence Review assessment tool and subsequent action planning process to drive continuous improvement
Develops and nurtures trusting and mutually beneficial business relationships with franchisees
Ensures operational, food safety, and quality assurance standards are adhered to
Leads market development planning, assists with site selection, guides store design, and co-leads the new restaurant store opening process with the Franchise Sales and Development team.
Trains, coaches, and supports new and current franchise owners with recruitment, training, systems execution, new store opening process, design, construction
Conducts a comprehensive annual business review of the franchisee's operational and financial performance with Franchise Business Leaders, Support Center team members and senior leadership
Ensures the brand's marketing calendar is executed and manages solid training and operations execution of marketing promotions
YOUR TRACK RECORD
Bachelor's degree (Master's preferred), along with 5+ years of extensive multi-unit franchise leadership and operational roles preferably within the retail or restaurant industry, along with a successful track record of recruiting talent, building teams, people development and performance management.
We think success in this role will require:
An energetic and positive outlook, proactive self-starter, driven to get things done and does the right thing for the business
Unparalleled leadership behaviors; providing coaching, developing the team, driving culture, time management, executing tasks and achieving results through others, problem solving and communication
Demonstrated ability to prioritize, multi-task, meet deadlines, and provide the resolution quickly and efficiently; ability to recognize opportunities and assess risks before they become trends
Strong analytical skills, including proven ability to develop, manage, and interpret metrics
Excellent interpersonal skills, ability to build trust, maximize relationships, and interact with all levels, from hourly employees to franchisee leadership groups and owners
Highly organized, proper planning, time management, and prioritization with the ability to multi- task and handle competing priorities with deadlines
Personal flexibility and comfort in managing change with little notice
Strong exposure to franchise restaurant organizations, field operations and leadership structures
WHAT ELSE TO KNOW?
This position does require travel - typically overnight. Travel is expected to be about 60%.
WHAT WE OFFER
Competitive salary and benefits plan, including a matched 401(k) and culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy) We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.