The Honey Baked Ham Company, LLC E-commerce Sales Representative - long term seasonal position in Alpharetta, Georgia
After over 60 years in business, we're still deeply committed to Making Meals Memorable. We're the home of The World's Best Ham™ and the secret to our success isn't a secret at all--it's our people. We're a high performance team committed to being authentic in everything we do and to living our Values in full view of the communities we serve. We have an entrepreneurial spirit that's brought us a lot of success and we're looking for several E-commerce Sales Representatives to join the team. These are long term, seasonal roles and are 100% work-from-home ! Hours are normal business hours, with 35 - 40 hours per week schedules and are expected to start at the end of August and go through the end of December. Because the positions will need to use company equipment, they must be based in the Atlanta metro area to pick up/return the equipment.
Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company by contacting current, lapsed and new customers in an effort to grow HoneyBaked sales, with a primary focus on shipped product, and a secondary focus on other sales opportunities (retail stores, Franchise stores, etc.).
WHAT YOU'LL DO
Contact (Call and e-mail) current, lapsed and prospective customers following the sales steps provided.
Deliver sales targets through retention of current customers and attracting new customers to purchase.
Ensure customer satisfaction by answering in-coming customer calls and responding to inquiries or requests. Responsibilities include assisting business customers with orders and questions, logging the information into M-Task/CMS, tracking shipments, answering billing/payment questions, and resolving all customer issues with available resources.
Remain well versed on products and promotions from catalog and retail store lines.
Works within the discount and pricing structure when sending quotes and/or making sales.
Proactively resolve customer issues to increase customer satisfaction.
Provide sales support for retail store sales representatives and franchise store owners.
Comply with all PCI Compliance Rules and Regulations
YOUR TRACK RECORD
2 years of customer service/call center experience.
High School Education, some college helpful.
Working knowledge of Microsoft Excel, Word, and Outlook.
Strong organizational skills required.
Must be sharp, enthusiastic, and have outstanding written and verbal communication skills.
Positive customer service attitude required.
Ability to prioritize work day and take direction from Supervisor.
Possess good problem solving and time management skills.
Ideal candidates will be comfortable handing high volume incoming calls, have strong problem-solving skills and the ability to make quick and effective decisions
WHAT ELSE TO KNOW?
Willing to work some overtime and weekends as requested by supervisor. Available to work any hours from 8am till 6pm
We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.