The Honey Baked Ham Company, LLC tier II Help Desk Technician in Alpharetta, Georgia
At HoneyBaked, our commitment to our people, our product and our brand shows - and we also make it a priority to give back to the communities where we live and work. "Serve Others" and "Do the Right Thing" are core values for us - we believe in being authentic in everything we do and in living our Values in full view of the communities we serve. We have an entrepreneurial spirit that's brought us a lot of success and we're looking for a Tier II Help Desk Technician to join the team. Our perfect candidate will thrive in a fun and casual environment, pay it forward daily, and add value to the company by providing end user support and maintenance within our desktop and store computing environment. If you want to see the impact you make, this is an ideal position as it supports our stores across the country, as well as our corporate office.
This is a critical role that ensures the computer systems (hardware and software) for all stores and corporate associates are operating efficiently. If you want to see the impact you make, this is an ideal position as it supports our stores across the country, as well as our corporate office. This position is based in our Data Center, located in Dunwoody.
YOUR TRACK RECORD
2+ years' help desk and desktop support experience in a Microsoft domain environment. Working knowledge of Microsoft products both user facing and administrative Working knowledge of Active Directory and Exchange management and maintenance for access control and account creation. Working knowledge of terminal server management. In depth knowledge of hardware and software applications with preference for retail sales support. In depth knowledge and understanding of computer operating systems in an Enterprise environment. Familiarity with image process. Experience in working within a PCI or SOX environment. A+\Network+ or equivalent experience
WHAT ELSE TO KNOW
This role will work on a rotating schedule for after hours and weekends and will work a good deal of overtime around the holiday season. This position may travel out of town occasionally.
WHAT CAN WE OFFER
Competitive salary and benefits plan, including a matched 401(k) and a culture where doing the right thing is the only thing to do...and where you can have fun (Really. It's in our Values. #notstuffy) We're proud of our company and to be an equal opportunity employer. Applicants for employment are considered without regard to race, sex, color, citizenship, national origin, religion, age, marital status, disability, military/uniformed service, sexual orientation, gender identity or expression or any other protected class under applicable federal, state or local law.
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.