Job Information
The Honey Baked Ham Company, LLC General Manager in Mesa, Arizona
SUMMARY
Leads store operation and performance through store associate team. Responsible for achieving performance goals, company sales and profit objectives and staff development.
ESSENTIAL FUNCTIONS
Communicates Company's vision and provides direction to ensure store operation is aligned with the Company's Strategic Plan
Recruits, hires, trains, and develops players for all in-store positions that can achieve Company Strategic Plan and initiative.
Leads the introduction and execution of all sales and new product initiatives
Builds store sales by cultivating relationships in the business community and initiating local store marketing campaigns
Develops Holiday Store Plan to ensure sales and operational performance goals are achieved
Ensures compliance with operational standards, company policies, and federal, state, and local laws and regulations.
Upholds and enforces safety and security standards at all times
Monitors sales growth and cost control of the store against the budgeted expectation and historical performance, to ensure that profit goals are met.
Maintains and exceeds customer satisfaction to build brand loyalty
Prepares sales forecasts along with production planning to ensure inventory management and proper ordering and receiving of product and supplies
Completes all administrative duties for the store, including timely reporting of information and incidents.
Presents a consistent professional image of the store facility and associates by maintaining all sanitation and appearance standards
Communicates and stays updated on all marketing and promotional materials. Executes marketing and sales programs following guidelines.
Ensures a respectful workplace, which exhibits the company values.
Creates and develops a high performance team that performs in harmony with Company Values.
Trains others and performs all operational duties in the store to include equipment operation, product preparation and customer service.
Attends meetings as required, which may include travel or overnight stays
Trains new managers and provides management coverage at other stores as needed
Prepares documents and reports as needed to communicate performance status and plans
Performs other duties as required by business and departmental needs, which may include the use of a personal vehicle
SUPERVISORY RESPONSIBILITIES
The GM supervises all store staff.
EXPERIENCE REQUIREMENTS
3-5 years of Retail or Restaurant Management experience or related field
Experience recruiting, hiring, training, and developing employees
Experience in growing sales and providing excellent customer service
EDUCATION REQUIREMENTS
- An Associate’s Degree or general business knowledge equivalent to an Associate’s Degree preferred
KNOWLEDGE, SKILLS, AND ABILITIES
Basic understanding of P&L statements
Basic computer skills including Microsoft Word, Excel, and Outlook
Effective verbal and written communication skills
Servsafe® Certification preferred
TRAVEL REQUIREMENTS
Typically requires periodic, sometimes overnight, travel.
PHYSICAL DEMANDS
Most all of the time is spent sitting in the same position or standing/walking. There is some requirement to lift or handle material and/or equipment of moderate weight (up to ___ pounds).
Bending, stooping, standing, twisting, and lifting all pose potential safety hazards if not performed in a safety conscious manner.
WORK ENVIRONMENT
Requires working directly with Customers.
Physical dexterity and mobility to perform demands of the job including working with hot torch, slicing machines.
Requires bending, stooping, standing for long periods, twisting and lifting products and supplies. Ham production associates required to lift up to 65 pounds.
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.
The Honey Baked Ham Company LLC is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.